Now That California FAIR Plan Assessments Are Real – Urgent Action May Be Required

As mentioned in the Potential Impacts of the LA Fires on California’s Property Insurance Marketplace blog, the possibility for assessments from the California FAIR Plan loomed large. That fear has become a reality, as the FAIR Plan, on February 11, 2025, levied its first assessment to member companies since 1994. The assessment totaled $1 billion and will be assigned based on the market share of the member companies. For the largest insurers in the state like State Farm, these assessments add many millions of dollars to the already significant bills they owe in the aftermath of the fires. Now that assessments have been made, what does it mean for the state’s property insurers beyond just the large bill?

$1 Billion Today, More in the Future?

Though the total assessment of $1 billion is significant, it does not necessarily mean that it is sufficient to cover all of the FAIR Plan’s costs. It is possible that the $1 billion amount was chosen specifically to coincide with the Commissioner’s September 3, 2024 Bulletin that laid out the rules for companies to recoup a portion of those assessments. That bulletin allows insurers to submit rule filings to the California Department of Insurance (“the CDI”) for approval to enable insurance companies to recoup up to 50% of those assessments in the form of a “temporary supplemental fee” that would be charged to policyholders over a period of 24 months. The FAIR Plan has said that roughly 97% of the claims submitted so far have been residential, which means the personal lines assessment is already close to that first billion. The FAIR Plan’s estimated exposure in the Palisades alone is $5 billion, so the potential threat of future assessments down the road is still very real. Once the assessments go beyond $1 billion in one calendar year, the bulletin allows that recoupment percentage to increase to 100%. Insurers may file to recoup as much as possible, so future assessments could add significant cost to the residential property premiums that are already straining consumers.

The CDI and the FAIR Plan are aware of the risk of future assessments and what it could mean for California residents, so the state has already begun enacting measures to try and make sure that doesn’t happen. For starters, Assembly Bill 226 (“the Bill”) was introduced by the state in January. The “FAIR Plan Stabilization Act” would allow the state to issue bonds to support the FAIR Plan to help it recover from large-scale disasters and increase its ability to pay claims. The bonds could help pay policyholders to begin rebuilding their lives, which is something that is sorely needed. The earlier the reconstruction efforts start, the better.  It is unclear, however, how much the FAIR Plan might need in bonds, and it would not save insurance companies from the risks of future assessments. The Bill requires the FAIR Plan; if supported by bonds, lines of credit, or any other payment mechanism; to assess insurance companies “in the amounts and at the times necessary to timely pay in full all obligations.” So, while the BIll could help prevent further assessments in the short term, companies may still be exposed to more assessments in the long-term, and this time, it could come with interest.

Will Consumer Groups Stop Recoupments?

As mentioned, FAIR Plan assessment recoupments require a rule filing in order to implement the temporary supplemental fees and recoup their FAIR Plan assessments. Despite the very unique nature of these filings, they would still be subject to the public review period required by Proposition 103. The public review period allows an interested party, such as a consumer group, the opportunity to intervene on these filings. One consumer group that seems to have plans for review of these recoupment filings is Consumer Watchdog. In a public statement, Consumer Watchdog argues that insurance companies charging policyholders for FAIR Plan assessments is “contrary to the law” because the statute enacting the FAIR Plan requires insurers, not consumers to “participate proportionally in the “writings, expenses, profits, and losses” of the Fair Plan.” There is also a question about the legality of insurer’s abilities to implement the temporary fees if their reinsurance providers cover the FAIR Plan assessments as companies like Mercury General Corporation have indicated publically. The executive director of Consumer Watchdog is on record saying that they will “be exploring every legal option to protect (consumers) from those surcharges” (https://calmatters.org/economy/2025/02/homeowners-insurance-costs-rising-in-california-fair-plan/). 
It seems like a safe bet that the FAIR Plan assessment filings will be challenged by the consumer groups, but how successful they will be in limiting or even stopping these FAIR Plan recoupments remains to be seen. 

Do Commercial Carriers Understand Their Bill?

It is well known that the assessments are billed to insurers based on market share, but insurers should be mindful of how that market share is determined. This is especially true for commercial insurers who may have received a much larger bill than expected after seeing the commercial side received just 3% of the total assessment. The participation rates for the residential assessments can include allied lines premiums when calculating the participation rates, even though many carriers have premiums in that annual statement line that are exclusively commercial. This has led to situations where an insurer who only writes commercial business receives a much larger-than-expected bill because they are receiving a portion of the residential bill. Companies can send corrections to the FAIR Plan to get their participation rates adjusted, but they are only given 30 days to do so which means as of now, it is likely too late to correct for this most recent bill. Commercial carriers should be sure to make any necessary corrections to participation rates now to prevent overstated bills moving forward.

How Quickly Will Companies be Able to Implement the Temporary Fees?

While debates about the validity of the supplemental fees go on in the background, they will not deter companies from making FAIR Plan assessment filings. For the first billion in assessments, many commercial carriers may have assessment bills so small that it may not warrant the cost of implementing the supplemental fee. We expect that the vast majority of personal lines insurers in the state, however, will make filings to add the supplemental fees to their programs given the heavy weighting of assessments to residential the residential side.  

The current rules laid out by the CDI allow supplemental fees to be filed as a pass-through to reinsurers, so even companies with coverage for the assessments will likely make a filing to get as much back as possible for their reinsurance partners. This means that the CDI could be receiving a lot more filings than normal in a relatively short amount of time, with the potential to impact department review times, not only for these filings but for pending filings and/or subsequent filings unrelated to the FAIR Plan. The hope is that the clear filing requirements laid out by the CDI will make the filings easy to review and allow these filings to be reviewed quickly, but until the full scope of the filings is known, that remains only a hope. It is unclear what role public intervention on these filings will play, as well. With all these uncertainties, it is of the utmost importance that any filings submitted for these temporary supplemental fees be clear and complete to help facilitate the quickest possible review. The actuarial consultants at Perr&Knight have already been contacted by multiple companies about doing just that, and is well equipped to get companies on the road to offset the costs of the recent FAIR Plan assessments.

Contact the state filings experts at Perr&Knight today.

Available Now: State Filings Statistics and Trends through December 2024

Perr&Knight has released the December 2024 edition of State Filings Pulse with the latest filing statistics by state. Below is a summary of key filing statistics through December 31, 2024. To obtain a free copy of the publication on a quarterly basis, please register at the following link: https://www.perrknight.com/insights/guides-white-papers/state-filings-pulse/

Time to Approval/Disposition by State

The tables below summarize the approval/disposition times by state for rate filings and excluding rate filings (all other filings) during the 12-month period spanning January 1 to December 31, 2024. Rate filings include filings with non-zero rate impact.

The latest edition of State Filings Pulse also includes data from January 2020 through 2024, providing a longer-term perspective on the time to approval/disposition based on more than twelve months of data, as well as other state filing statistics to help insurance companies make better-informed decisions.

Percentage of Rate Filings with Approved Rate Change Less than Proposed Rate Change Rate Filings

The tables below summarize the percentage of rate filings with approved rate change less than proposed rate change by state during the during the 12-month period from January 1 to December 31, 2024. This percentage provides the probability that an insurer will reduce the proposed rate change after submission. When this happens, the state most often requests it due to differing opinions on the needed rate change. Occasionally, an insurer may decide to reduce a proposed rate change after filing submission as more current information becomes available on the needed rate change.

Download Your Copy of State Filings Pulse

All the information above – plus many more state-specific statistics compiled by our expert state filings support team – is now available in the December 2024 edition of Perr&Knight’s State Filings Pulse publication. Please use the link above to obtain your free copy of State Filings Pulse. Contact Perr&Knight with any questions.

State Filings Statistics and Trends through September 2024

Perr&Knight has released the September 2024 edition of State Filings Pulse with the latest filing statistics by state. Below is a summary of key filing statistics through September 30, 2024. To obtain a free copy of the publication on a quarterly basis, please register at the following link: https://www.perrknight.com/insights/guides-white-papers/state-filings-pulse/

Time to Approval/Disposition by State

The tables below summarize the approval/disposition times by state for rate filings and excluding rate filings (all other filings) during the 12-month period 10/01/2024 to 9/30/2024. Rate filings include filings with non-zero rate impact. The latest edition of State Filings Pulse includes data from January 2019 through September 2024 and provides a longer-term perspective on the time to approval/disposition based on more than 12-months of data. It also includes other state filing statistics.

Percentage of Rate Filings with Approved Rate Change Less than Proposed Rate Change Rate Filings

The tables below summarize the percentage of rate filings with approved rate change less than proposed rate change by state during the during the 12-month period 10/01/2024 to 9/30/2024. This percentage provides the probability that an insurer will reduce the proposed rate change after submission. When this happens, the state most often requests it due to differing opinions on the needed rate change. Occasionally, an insurer may decide to reduce a proposed rate change after filing submission as more current information becomes available on the needed rate change.

Download Your Copy of State Filings Pulse

All the information above – plus many more state-specific statistics – is now available in the September 2024 edition of Perr&Knight’s State Filings Pulse publication. Please use the link above to obtain your free copy of State Filings Pulse and contact Perr&Knight with any questions.

State Filings Statistics and Trends through June 2024

Perr&Knight has released the June 2024 edition of State Filings Pulse with the latest filing statistics by state.  Below is a summary of key filing statistics through June 30, 2024.  To obtain a free copy of the publication on a quarterly basis, please register at the following link: https://www.perrknight.com/insights/guides-white-papers/state-filings-pulse/

Time to Approval/Disposition by State

The tables below summarize the approval/disposition times by state for rate filings and excluding rate filings (all other filings) during the first six months of calendar year 2024.  Rate filings include filings with non-zero rate impact.  The latest edition of State Filings Pulse includes data from January 2019 through June 2024 and provides a longer-term perspective on the time to approval/disposition based on more than six months of data.  It also includes other state filing statistics.

Percentage of Rate Filings with Approved Rate Change Less than Proposed Rate Change Rate Filings

The tables below summarize the percentage of rate filings with approved rate change less than proposed rate change by state during the first six months of calendar year 2024.  This percentage provides the probability that an insurer will reduce the proposed rate change after submission. When this happens, the state most often requests it due to differing opinions on the needed rate change. Occasionally, an insurer may decide to reduce a proposed rate change after filing submission as more current information becomes available on the needed rate change.

Download Your Copy of State Filings Pulse

All the information above – plus many more state-specific statistics – is now available in the June 2024 edition of State Filings Pulse publication. Please use the link above to obtain your free copy of State Filings Pulse and contact Perr&Knight with any questions.

MGA Licensing: It’s Not What You Think 

The term “Managing General Agent (MGA)” is used frequently in the insurance industry – but not always correctly. The roles of MGAs and agents are distinct in their licensing requirements and operational scope. Misclassification is more than just a semantic error. Applying for an MGA license without meeting the statutory requirements – including a signed contract containing the required minimum contract provisions – will cause your application to get rejected.

During our decades of providing insurance licensing support, we have seen many agents make this error—more due to misunderstanding than deliberate misrepresentation. This article outlines the true definition of the term and what is required to become licensed as an MGA.

What is the statutory definition of a Managing General Agent?

MGAs help insurers enter specialized markets without the associated overhead costs. They are granted significant authority by insurers to manage key operations such as underwriting, pricing, and claims settlement.

The NAIC Managing General Agents Model Act outlines an MGA’s statutory definition. According to the Act, an MGA is defined as any person who:

  1. Manages all or part of the insurance business of an insurer (including the management of a separate division, department, or underwriting office).
  2. Acts as an agent for such an insurer, known as a managing general agent, manager, or other similar term, who, with or without authority, either separately or together with affiliates, produces, directly or indirectly, and underwrites an amount of gross direct written premium equal to or more than five percent (5%) of the policyholder surplus as reported in the last annual statement of the insurer in any one quarter or year.
  3. Additionally, the MGA adjusts or pays claims in excess of $10,000 per claim or negotiates reinsurance on behalf of the insurer.

Obtaining an MGA license requires active underlying producer licenses related to the managed products, and the MGA must work with a carrier. If a producer is not yet associated with a carrier, they would not qualify to become licensed as an MGA.

MGA requirements differ by state

Once an agent determines if they meet the statutory definition of an MGA, they must understand each state’s requirements. Not all states offer MGA licensing, and there are different requirements in the jurisdictions that do.

While most states have adopted some version of the Model MGA Act, some may have state-specific statutes and regulations. Some states require MGA licensing for individuals and business entities, others only for business entities, and some only for individuals. For example, California does not offer an MGA license. Texas requires an MGA-specific test to obtain a license. Meanwhile, some states have no requirements beyond a producer license and a copy of a bond or E&O policy. There are also states that do not issue an MGA license, per se, but require MGAs to go through a registration, designation, or appointment process, which is similar to obtaining a license.

On a countrywide basis, approximately half of U.S. states issue actual MGA entity licenses, some have individual MGA licenses, some require the Designated Responsible Licensed Producer (DRLP) to hold an MGA license, and others require either an MGA-specific appointment or a copy of the MGA contract. MGA licensing also requires the participation of both the carrier and the MGA personnel.

It’s essential for MGAs to carefully navigate these requirements, as improper licensing can result in costly regulatory actions.

What’s the difference between a licensed producer and an MGA?

Both producers and MGAs work with insurance policies and serve as intermediaries in the insurance market.

Producers are licensed individuals or entities that sell (market), solicit, or negotiate insurance policies. They bridge the gap between insurers and policyholders. The term “producer” often encompasses both agents and brokers, reflecting their roles in policy distribution. Producers must pass examinations and meet ongoing education requirements to sell, solicit, or negotiate insurance policies. Becoming a licensed producer is generally less complex than MGA licensing.

The main differences between MGA and producer licensing lie in their level of authority and the complexity of their roles and responsibilities. MGAs have a broader range of responsibilities and a more intricate relationship with insurers, which is reflected in the mandated contract requirements between the MGA and the insurer and the volume of premiums generated. Producers focus primarily on distributing insurance products, leading to simpler licensing requirements.

For MGA licensing, an underlying P&C producer license is always the first step – and in some cases, it is the only step.

Becoming a licensed MGA

Many producers don’t need to become licensed as an MGA to keep performing the same professional duties. Producers who think they will qualify as an MGA should speak with their contracted carrier as an MGA relationship creates many additional responsibilities and reporting requirements for the carrier and the producer.

If you’re unsure of the type of license you need, our insurance licensing experts can help. The team at Perr&Knight will evaluate the requirements for your jurisdiction and the type of business you manage to determine the appropriate license for your business activities.  

Contact Perr&Knight to learn more about our insurance licensing services and insurance state filings support solutions.

State Filings Statistics and Trends through March 2024 Now Available

Perr&Knight has released the March 2024 edition of State Filings Pulse, a quarterly publication that provides the insurance industry with insight into filing approvals in each state. These up-to-date filing statistics enable companies to observe the latest state filing trends more effectively.

Want to explore State Filings Pulse? To obtain a free copy of the publication on a quarterly basis, please register at the following link: https://www.perrknight.com/insights/guides-white-papers/state-filings-pulse/.

Information from 900,000+ filings

State Filings Pulse contains statistics, by state, for calendar years 2019 through March 2024, including:

  • Median number of days from filing submission to approval
  • Disapproved filings as percentage of total closed filings
  • Withdrawn filings as percentage of total closed filings
  • Percentage of rate filings with approved rate change less than proposed rate change

The filing statistics are displayed on a combined basis for all property and casualty (P&C), filings excluding workers compensation, mortgage guaranty, financial guaranty, and title filings.

Additionally, the filing statistics are broken out separately for homeowners, personal auto, and other filings, which primarily include commercial products. They are also shown by filing type, rate filings, and excluding rate filings where rate filings are defined as filings that have a non-zero rate impact.

Below is a sampling of the filing statistics for California.

How does State Filings Pulse help insurance companies?

As a leading provider of actuarial consulting and state filings services, we are often asked questions such as:

  • How long does it take to obtain approval of a filing in a state?
  • Will the state disapprove or request a withdrawal of a filing?
  • What is the probability the state will request a reduction in the proposed rate change?

Our experienced state filings team keeps close track of statistics regarding approvals, rejections, and state-specific regulatory requirements. This knowledge empowers us to help our clients improve speed-to-market by ensuring that every filing meets supporting documentation and rate requirements, thereby reducing the risk of an objection.

By compiling and sharing this useful information, we aim to support insurance companies, insurtechs, and others within the industry in gaining a broader perspective on the state filings process.

Download Your Copy of State Filings Pulse

All the information above – plus many more state-specific statistics – is now available in the March 2024 State Filings Pulse publication. Please use the following link to obtain your free copy of State Filings Pulse HERE.

Empowering Insurance Carriers and Program Managers with StateFilings.com

In the contemporary insurance landscape, insurance carriers are often looking to expand into niche or specialized markets without needing to develop their own in-house expertise. However, often they lack the skill set, distribution networks, and/or local knowledge required to tap into these unique markets effectively. This is where ‘Program Managers’ step in as essential partners in the insurance industry.

Program Managers often specialize in specific lines of insurance or industry segments, which allows carriers to access these markets more effectively. Program Managers are entrusted with underwriting multiple insurance policies on behalf of the insurance companies they collaborate with, allowing them to evaluate price risks, issue policies, and make decisions about policy terms and conditions. This collaborative relationship unlocks a world of opportunities for insurance carriers, enabling them to expand their market reach without the need to build and maintain their own distribution networks.

As a result, insurance carriers are often faced with the challenge of effectively managing the diverse range of program managers also sometimes referred to as ‘Managing General Agents (MGAs)’. On the flip side, program managers grapple with the distinct challenge of gaining comprehensive access to an array of filings, forms, and rules that are pertinent to the numerous insurance carriers with whom they collaborate.

Unleashing Streamlined Capabilities for Enhanced Insurance Management

Acknowledging this pressing need, StateFilings.com has emerged as a game-changer in the industry, providing a cutting-edge insurance state filings software that solves the challenges of program managers and insurance carriers that result from their unique relationships. As an industry leader for rate, rule, and form filings, StateFilings.com’s secure web-based application offers a user-friendly interface that centralizes essential information, offering access to projects, filings, forms, rates/rules, and activities across all authorized accounts.

By utilizing StateFilings.com, insurance carriers, and program managers gain unparalleled insights and comprehensive tools to facilitate insurance management on behalf of their clients. Here are some of the key functionalities that StateFilings.com offers to empower program managers and insurance carriers within the insurance state filings software platform.

Benefits for Insurance Carriers

  1. Project Organization: On StateFilings.com, filings are organized by project. A project can include multiple states and lines of business associated with a single program. This structure enables insurance carriers to provide program managers access exclusively to the specific projects associated with their programs. During project creation, insurance carriers have the ability to select the projects to which program managers should be granted access. This ensures seamless collaboration and an organized workflow. In contrast, SERFF does not categorize filings by projects, introducing an extra layer of complexity to the collaboration process.
  2. Proactive Email Notification: Automated submission, approval, and objection notifications are dispatched to insurance company employees and program managers with filing access, ensuring they receive real-time updates on project and filing activities. This allows insurance company personnel to monitor program filings in the insurance state filing software while relieving them of the burden of keeping program managers informed.
  3. Robust Search Engine: StateFilings.com features a robust search engine, providing insurance company employees and program managers with quick access to relevant information. However, this functionality comes with a built-in safeguard – program managers can only search for items to which they have access, ensuring data integrity. This feature not only enhances efficiency but also maintains security by limiting access to authorized data, safeguarding sensitive information, and ensuring compliance with data privacy regulations.
  4. Comprehensive Access to Forms and Rate/Rule Library: The insurance state filings software interface offers insurance company employees access to their extensive library of forms and rate/rules along with a user-friendly search feature. The ability to search by various criteria like states, dates, and TOIs empowers company personnel with the information they need at their fingertips, facilitating faster decision-making by reducing the time and effort required to find pertinent resources.

Benefits for Program Managers

  1. Unified Login: Each program manager is granted a single, unique login with read-only access to their designated projects which can be selected from multiple insurance carriers. This personalized approach ensures that program managers can efficiently manage their responsibilities without having to rely on insurance carriers for updates on their filings. In contrast, utilizing SERFF to access filings requires program managers to manage multiple logins, one for each insurance company they collaborate with, resulting in added complexity and inefficiency within the process.
  2. Real-Time Email Alerts: Automated email notifications offer real-time project submission and approval updates to program managers, and program managers can receive automated email alerts when objections are received. This ensures that program managers can respond swiftly to any issues, ensuring project progress stays on track and reducing delays.
  3. Empowering Search Engine: The search engine facilitates easy access to projects, filings, objections, forms, and rules, enhancing program managers’ efficiency. Restricting search capabilities to only accessible items maintains data integrity and security, ensuring that program managers can confidently work within their designated programs.
  4. Tailored Access to Forms and Rate/Rule Library: This feature empowers program managers to access the approved materials for their specific programs, providing an organized view of both countrywide and state-specific versions of forms. This feature simplifies resource management, supports compliance, and streamlines decision-making.

The featured functionalities of the insurance state filings software hold immense significance for both insurance carriers and program managers, directly addressing critical challenges within the insurance industry.

In this new era of insurance management, StateFilings.com stands out as the go-to solution, providing program managers and insurance carriers with the tools they need to navigate the dynamic landscape and thrive in a competitive market. The platform’s commitment to excellence and customer-centricity cements its position as an invaluable asset to program managers, insurance carriers, and the entire insurance ecosystem.

Contact us to see a demo of our insurance state filings software: StateFilings.com.

Mastering Insurance Product Filings: Your Path to Precision and Efficiency

Improving efficiency in state filings is becoming increasingly important for insurance companies in today’s competitive and regulatory-intensive landscape. Streamlining the filing process reduces operational costs and expedites product time-to-market, allowing companies to capitalize on market opportunities faster. Additionally, an efficient process minimizes regulatory risks, fostering compliance such to avoid potential penalties or reputational harm.

The launch of the System for Electronic Rate and Form Filing (“SERFF”) in 1998 represented a giant leap forward in efficiency. Members of an insurance company’s state filing departments could submit and track filings electronically, drastically reducing busywork and enabling teams to focus on bigger-picture thinking, like spotting trends and making sense of complex rate and rule filings.

Partnering with experts ­and leveraging easy-to-use state filing software reduces errors, enables better tracking of submissions, and accelerates the path to approval.

Swift Responses to Administrative Delays

The COVID-19 pandemic introduced delays for the Department of Insurance’s (“DOI’s”)  approval process, creating additional hurdles for insurers. The insurance filing support experts at Perr&Knight have longstanding relationships with all DOIs and can provide valuable insight into which ones are experiencing backlogs and how to minimize the expected time to gain approvals.

Two-way API-enabled communication between StateFilings.com and SERFF automates updates with status information, visible in real-time. This functionality empowers our filing support teams to identify delays immediately and rectify any issues.

Unparalleled Efficiency with Support from Digital Tools

The remote work era has underscored the importance of digital solutions that unify team members from wherever they are working. With seasoned, credentialed actuaries located across the country, Perr&Knight maintains a long history of collaboration between team members who are not in the same location everyday. This geographic dispersion enables us to deliver boots-on-the-ground support to clients nationwide and develops strong, local connections with regulators in various state DOIs.

Perr&Knight uses StateFilings.com as a shared hub for submitting and tracking filings wherever our clients operate. StateFilings.com is a web-based software hosted on a secure server, allowing our teams and clients access to the software from any web-enabled device, allowing visibility into the filing(s) without having to dig through files on local devices or await a callback from another team member. 

While person-to-person contact will always be welcome, the software is designed to enable teams to leverage advanced project management, research, and workflow assignment features that streamline collaboration and enhance productivity.

Gaining a Macro Perspective

To succeed in the complex world of insurance state filings, you must identify trends in DOI behavior and learn from rejection patterns. Our credentialed actuaries have decades of experience filing across lines of businesses throughout the nation. Not only do we monitor current trends, but our deep experience enables us to grasp the intricacies of DOI interactions and build robust relationships with DOIs – all benefits that help avoid costly errors and sidestep pitfalls on your path to approvals.

The Advantages of Partnering with Experts

Advanced technology can instantly elevate your day-to-day state filing operations. Still, there is no replacement for collaboration with seasoned experts who understand the nuances of filing across LOBs and jurisdictions.

Guided by deep industry expertise and supported by StateFilings.com – innovative insurance state filing software we developed for our own use – the experienced filing support team at Perr&Knight has optimized the process to keep insurance companies ahead of regulatory changes to speed their time-to-market. 

At Perr&Knight, we recognize the value of human relationships in enhancing business processes. This is why we maintain strong professional relationships with the DOIs as well as our clients. By using technology to our advantage, we do what we do best: help our clients become more efficient and effective at managing state filings.

Contact Perr&Knight today to learn how we can help you master your state filings process.

10 Questions to Ask a State Filings System Vendor

Author: Dana Pagliarulo, PMP, PMI-ACP

When it comes to choosing a state filings system vendor, it’s important to do your due diligence and ask the right questions. After all, your state filings system is a critical part of your business, and you want to get the best possible functionality, service, and support.

Here are 10 questions to ask a state filings system vendor:

1. Does the system vendor have a full-time Chief Technology Officer (“CTO”)?

Having a dedicated full-time CTO on staff is a sign that the vendor takes state filings technology seriously and has the expertise to provide a strategic vision and high-quality service and support.

2. Is the system vendor SOC 2 Type 2 certified?

SOC 2 Type 2 certification is important for software vendors because it provides a level of assurance to their customers that the vendor has implemented effective controls to ensure the security, availability, processing integrity, confidentiality, and privacy of their systems and data.

SOC 2 Type 2 is a rigorous auditing standard developed by the American Institute of Certified Public Accountants that requires companies to demonstrate that they have established and followed strict information security policies and procedures. The Type 2 certification requires the vendor to demonstrate that their controls have been in place and operating effectively for a minimum of six months.

By obtaining SOC 2 Type 2 certification, software vendors can demonstrate to their customers that they take the security and privacy of their customers’ data seriously and have implemented appropriate safeguards to protect it. This can be especially important for vendors that handle sensitive data, such as financial or trade secret information, as it can help to build trust and confidence in their services.

3. Does the state filings system vendor have adequate staff to deliver enhancements?

It’s important to ensure the vendor has enough staff to handle ongoing enhancements and improvements to the system. This will ensure that your system remains up-to-date and meets your evolving needs.

4. Does the system vendor provide a customizable system?

A customizable state filings system can help you tailor the system to meet your specific needs and preferences. Individual insurance companies have processes tailored to their best efficiencies. Ensure that the vendor provides this feature including custom fields and configurable workflows.

5. Does the system vendor support bureau-based products?

Insurance Services Office and American Association of Insurance Services are rating bureaus (to name a few) that offer products that are constantly evolving. Having tools at your fingertips to assist with monitoring circular changes, and streamlining the adoption process can save money and get your products to market in a compliant fashion faster. Monitoring of bureau circulars specific to those that are underwritten by your company and quickly integrating them into filings is a feature that should not be overlooked. Inquire how this process is handled by the vendor and look for as much automation as possible and how many touch points are required by your staff. Lower touch points and higher automation are a win.

6. Does the system vendor support program business?

Fronting companies and Program Managers have unique needs when it comes to organizing and querying filings, forms, and rules. Fronting companies need access to projects and filings for its various Program Managers. At the same time, Program Managers may need access to filings from the various fronting companies they use to write business. Make sure your system vendor is capable of handling these complex queries and the various types of access so your data is organized, easy to access, and only provides access to users where required.

7. Does the system vendor integrate with external software and tools?

Integration with the National Association of Insurance Commissioners (“NAIC”) System for Electronic Rates & Forms Filing (“SERFF”) via an Application Programming Interface ensures direct communication between your filing team and the individual state filing analysts/reviewers. In addition to integration with SERFF make sure your system vendor can integrate with your internal systems via API’s and Web Hooks. Ask to see a list of third-party products and services that the vendor currently integrates with and the type of integration (e.g., push, pull).

Additional integrations may fit your company’s work culture, such as Microsoft Teams, to encourage more real-time inter-team communication.

8. Does the system vendor integrate with industry standard Single Sign-On (SSO)?

With all of the internal and external tools and applications used in a modern workforce, tracking multiple passwords and being slowed down by login screens is a pain point many companies are looking to remove. Single Sign-On is the current mainstream solution to this providing authentication at the corporate level and passing authentication tokens to external applications, like a state filing tracking system. Be sure your system vendor currently supports SSO or at least has it in their roadmap.

9. Does the system vendor keep up with changing workflows and requirements with the state filing process?

Building software applications is as much about the analysis of the business as it is about technology. It is important that the vendor has first-hand knowledge about the workflow and filing approval process, enabling the vendor to utilize this information to develop an accurate and streamlined experience. Although a vendor could build and maintain an application without such experience, the precision could be lower and time to implement could be longer. Seek a vendor who processes state filings and uses the system themselves for the best possible support.

10. Does the system vendor provide functionality and support beyond what you get within SERFF?

For decades, NAIC’s SERFF has provided basic functionality required to submit and track state filings. An alternative state filing system must provide important value-add features to the process that drives efficiency and simplicity. Some examples of value-add features include, but are not limited to, robust reporting, dashboards, enhanced form/rule/filing templates, a robust notification engine and an at-a-glance project/state status.

Perr&Knight satisfies or exceeds all 10 items outlined above. Learn more with a live demo.

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How to Navigate the California Rate Filing Environment

Many insurers are struggling to obtain additional rate in California to address unprofitable programs and elevated loss trends. State Farm’s recent announcement in May 2023 that they will stop accepting new business for homeowners shines a spotlight on the issues with the California marketplace. While State Farm made a public announcement, Allstate quietly notified the state of their decision to stop writing new homeowners business (including condo) and commercial policies within the last year. AIG also decided in early 2022 to exit from the admitted homeowners market in California.

How long does it take for filings to be approved?

In Chart 1 below, we have displayed the time to approval for all filing types for the period January 2012 through May 2023. Figures worth noting:

  1. Rate/New Program Filings: Increased from 80-90 days in 2012 to around 350 days in 2023
  2. Other Filings (e.g., rule and form filings): Increased from about 65 days to approximately 150 days
Source: Compiled from filings available from S&P Market Intelligence

We further break down rate filings by line of business in Chart 2 below. Although there are some variations by line of business and fluctuations by year, all the lines of business are on a similar trend path: filings taking longer to be approved.

Source: Compiled from filings available from S&P Market Intelligence 

Based on information provided by our actuarial consulting and state filings experts, there are several factors that have contributed to the increase in the time to approval.

Homeowners rate filings
Starting in 2018, there has been a noticeable increase in the time to approval for homeowners. In response to a series of devastating wildfires, insurance carriers filed for more restrictive underwriting criteria and significant rate increases in wildfire areas. The CDI heavily scrutinized these filings to ensure the availability of insurance and to make sure that rates were not excessive for these risks. The CDI also added a layer of review that required signoff by upper management, including the commissioner, further increasing the time to approval.

Personal auto rate filings
The CDI implemented a moratorium on personal auto rate increases during COVID-19. When the moratorium was lifted, the CDI started reviewing rate filings that had been on hold and pending – in some cases for more than a couple of years. At the same time, other insurers started submitting much-needed rate increase filings. Additionally, the CDI was concerned that insurers did not refund enough premium during COVID-19 and formed a committee to review the refunds. The committee coordinated the refund reviews with the rate filings being submitted by insurers, and this extended the review time for personal auto rate filings.

Changes to the filing review process
Over the years, the CDI has changed its review process. For example, nowadays, you need to submit a complete rate manual with each rate and/or rule filing, and the CDI typically reviews the entire rate manual – not just the items being revised. Largely due to the CDI changing its position over time, it is not unusual to receive objections on items that are not being altered in the filing and were previously approved.

Staffing shortages
Another factor impacting the time to approval is staffing shortages at the CDI. The CDI has had a number of experienced Bureau Chiefs and analyst retire over the last few years. With the CDI working remotely, it has also made training of new staff more difficult.

All of the above has led to an increase in the number of pending rate filings over the last several years. Fast forward to today, and the number of pending filings is almost 70% higher than the average of the five years pre-COVID. At the same time, the number of submitted rate filings per year from January 2021 to May 2023 is down between 20% to 30%.

Summary of pending and approved rate filings for homeowners and personal auto

There is a significant need for rate increases in California, as can be seen by the pending rate filings for homeowners and personal auto, which are displayed below for the top 10 carriers.

Below are some key figures on approved filings for homeowners and personal auto as of May 2023:
• 16 homeowners and 40 personal auto rate increases filings have been approved in 2023
• Two homeowners and six personal auto rate filings submitted in 2023 were approved
• Approved rate increases range from 3.5% to 65.0% for homeowners and 4.5% to 65.0% for personal auto

As can be seen from the above, there are rate filings that are being approved a lot faster than the overall average to time approval. Also, there is a wide range in the proposed rate changes that are being approved.

How can an insurer reduce the time to approval for filings?

According to our actuarial consultants and state filings experts, the key to reducing the time to approval for filings is to minimize the rounds of objections. To do this, an insurer should do the following:

  1. Expert rate filings reviews: Whether it is an internal review, or one done by an outside actuarial consulting firm, having an expert on California filings review your filings will reduce the number of objections.
  2. Perform data quality and reconciliation: The CDI has a data quality and reconciliation checklist, and companies should confirm that all items on the list reconcile. The checklist is not a required part of the filing, but it includes all the data checks performed by the CDI.
  3. Review updates to filing instructions: The CDI updates its filing instructions on a periodic basis, so insurers should monitor this for any new requirements or changes. For example, the CDI added a rating example requirement earlier this year, which the CDI will request in an objection letter if not provided.
  4. Have virtual meetings with the CDI: Virtual meetings are a good way to keep a filing moving and reduce correspondence back and forth. If you are unsure whether a response will satisfy the CDI, schedule a virtual meeting with the CDI, go through the response and get the CDI’s feedback. Pre-filing meetings or emails can also be used to answer questions on how items should be filed.
  5. File rate changes higher than 6.9%, if well supported: For many years, insurers filed successive 6.9% rate increases rather than requesting their full rate need in a single filing. Although consumer groups can force a rate hearing on personal lines with a rate increase above 6.9% (14.9% on commercial lines), the insurer can negotiate with the consumer group and the CDI on well-supported filings.

About Perr&Knight

Perr&Knight is a leading provider of actuarial consulting and state filing services to insurers in California. Our experts actively follow the California market and are deeply familiar with all the filing requirements in the state. We prepare and submit more California filings than any other company. Our experience includes expert testimony on rating filings and providing guidance to industry associations.

Please contact our team of actuarial consultants and state filing experts to assist with your California insurance products.